The wise Boutique Terms & Conditions

Customized Products or Services:

Many of the wise & services offered in wise boutiques are unique and often are customized specific to a wise customer’s order. This requires the boutique owner to invest their time, talent, energy, and cash to complete your order. As such, you should not expect a refund. Each boutique owner will include information in descriptions, shipping, and warranty policy. 

Please read prior to purchasing to ensure that your shopping experience is wise and wonderful!

Our General Returns Policy:

Several types of goods are can not be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, please follow these simple steps:

1. Contact the wise boutique owner for the product/ service you purchased
2. To do this, go directly to the page of the product or service that you purchased and wish to return.
3. On that product/ service page, you will see a tab ‘Product Enquiry’
4. Using this portal, you can send a message directly to the wise boutique owner. 

The wise boutique owner will require a receipt or proof of purchase.

IMPORTANT: Please do not send your purchase back to the boutique without contacting them and getting their approval first.

Our General Refunds Policy:

Please do NOT expect a refund in these circumstances:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition.
• Items cannot be returned for a refund more than 30 days after they have been delivered.

As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late Or Missing Refunds:

If you believe that you haven’t received a refund within 2 weeks of a refund approval notice from us, please follow these procedures:

1. First double- check your bank account.
2. Then contact your credit card company, as it often takes time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at:  Support@TheWiseBoutique.com.

Exchanges:

We replace items that are defective or damaged when you receive them, and if they are not in accordance with their description.

If you need to make an exchange, please contact the wise boutique owner at the Product Enquiry tab in the product’s or service’s page.

Shipping Returns

To return your product, you should mail your product to the physical address provided to you in email correspondence about your return.  You will be responsible for paying for your own shipping costs for returning your item unless stated otherwise in in the product page description. 

Depending on where you live, the shipping time may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance to help guarantee that we receive your returned item(s).